Last updated: September 21, 2026
We want your shopping experience with Lovingpetsproductslife to be straightforward. If you need to return an item, please read this policy carefully.
1. Return window
You may request a return within 30 calendar days from the delivery date.
2. Return conditions
To be eligible for a return, the item must be:
- unused;
- in its original packaging;
- complete with all accessories, parts, and manuals included;
- accompanied by proof of purchase.
Items with a quality issue may also be returned within the same 30-day window. If your item arrived damaged, defective, or incorrect, please contact us first so we can help resolve the issue.
3. How to start a return
Email us at info@lovingpetsproductslife.my with your order number and the reason for the return. We will provide return instructions. Please do not send items back without contacting us first.
4. Return shipping and fees
Return shipping is free for eligible returns. We do not charge a restocking fee.
5. Return address
Returns should be sent to:
Lovingpetsproductslife
17954 Lorenz Ave
Lansing, IL 60438
United States
6. Refunds
Once we receive and inspect your return, we will process the refund within 1–2 business days. The refund will be issued to your original payment method. After the refund is processed, it may take 7–10 business days for the funds to appear on your statement, depending on your bank or payment provider.
7. Order cancellation
If you need to cancel an order, contact us as soon as possible. We can only cancel an order before it has shipped. Once an order has shipped, please follow the return process above.
8. Questions
Email: info@lovingpetsproductslife.my
Phone: +1 708-774-9624
Service hours: Monday – Friday, 9:00 AM – 6:00 PM (CT)